On-Site Protocol
****************

The On-Site Protocol SOP defines the expectations, standards, and professional behaviors required of
all Maryland Productions and Event Revolution staff while working at a venue. This includes load-in,
show operation, client interaction, backstage etiquette, and strike.

Every MP/RV technician, freelancer, and crew lead represents the company on-site. Consistency in
professionalism, safety, and communication is essential for maintaining strong client relationships
and ensuring successful events.


Purpose
=======

- Establish clear expectations for crew behavior on-site.
- Ensure safe, efficient setups and strikes.
- Maintain a professional image for MP/RV at all venues.
- Support smooth communication with clients, vendors, and venue staff.
- Minimize risk, damage, and delays during production.


Who This SOP Applies To
=======================

- Technicians (Lighting, Audio, Video, Rigging, Power)
- Crew Leads / Department Heads
- Drivers
- Warehouse Assistants supporting load-in
- Freelancers working under MP/RV
- Project Managers and TDs on-site

Everyone on-site must follow these standards.


On-Site Expectations
====================

- Arrive on time and ready to work.
- Wear appropriate clothing and PPE.
- Follow venue rules and security protocols.
- Maintain a clean and organized working area.
- Respect all staff, clients, and fellow crew.
- Communicate clearly and calmly.
- Work safely and efficiently at all times.

**No drugs or alcohol** may be consumed before or during work.


Arrival & Check-In
==================

1. Arrive at the venue at or before call time.
2. Check in with:
   - Crew Lead  
   - Project Manager / TD  
   - Venue contact (if required)  
3. Follow all sign-in, credential, or badge requirements.
4. Review the day’s schedule and responsibilities.


Load-In Procedure
=================

1. Unload trucks safely following dock protocol.
2. Move cases to designated staging areas.
3. Break cases only when instructed—avoid opening in walkways.
4. Follow the build plan from department leads.
5. Maintain safe cable paths and avoid running over cables.
6. Ask before adjusting rigs, power, or other department's gear.
7. Communicate delays or issues immediately.

**Efficiency is important, but safety and professionalism come first.**


Interdepartmental Cooperation
=============================

- Lighting, audio, video, rigging, and power must collaborate.
- Respect each department’s workflow and setup order.
- Do not move or alter another department’s equipment without permission.
- Share resources (ladders, lifts, tools) respectfully and safely.
- Communicate using clear, concise language.

Miscommunication between departments is one of the leading causes of delays—be proactive.


Client Interaction Protocol
===========================

All staff must maintain a professional and friendly demeanor around clients.

Do:
- Greet clients politely.
- Offer help when appropriate.
- Provide clear, simple answers.

Do Not:
- Complain about the schedule, the venue, or other vendors.
- Use technical jargon to confuse or impress.
- Argue with the client or contradict PM/TD instructions publicly.
- Discuss internal issues or equipment shortages.

If a client makes a request:
- Acknowledge politely.
- Relay to Crew Lead or PM before taking action.


Backstage & Show Etiquette
==========================

- Keep backstage areas clean and free of clutter.
- Coil cables neatly when not in use.
- Keep cases closed unless actively being used.
- Keep noise to a minimum during rehearsals and show.
- No photography unless permitted.
- No food or drinks near equipment.

Crew should blend into the background during show operation unless needed.


Show Operation
==============

Technicians operating consoles or systems must:

- Arrive early for setup and testing.
- Follow show cues precisely.
- Document any cue changes.
- Maintain focus and avoid distractions.
- Communicate issues immediately to Crew Lead or PM.

Backup plans:
- Have spare cables and backup gear ready if required.
- Test failsafes (e.g., backup computers, consoles, processors).


Breaks & Meals
==============

- Follow scheduled breaks provided by PM or Lead.
- Never leave a post unmanned during active show operations.
- Communicate before stepping away for any reason.
- Keep food and drink in designated areas only.


Strike Procedure
================

1. Power down equipment safely.
2. Coil and pack cables properly.
3. Remove fixtures, projectors, LED tiles, and hardware carefully.
4. Close and latch all cases.
5. Maintain safe load-out order as directed by leads.
6. Keep pace but do not rush unsafe tasks.
7. Verify venue cleanliness before departure.
8. Assist other departments if requested and safe.

Drivers must confirm truck pack and secure the load.


Escalation Protocol
===================

If an issue arises (technical, client-related, safety):

1. Notify your Crew Lead.
2. Crew Lead notifies PM or TD.
3. PM communicates with client if needed.

**Do not escalate directly to the client unless directed.**


Professional Boundaries
=======================

- Maintain respectful and appropriate communication.
- Do not share personal opinions or internal company matters.
- Avoid conflicts, gossip, or disruptive behavior.
- Maintain a focus on the job and the client’s success.


Troubleshooting & Exceptions
============================

**Client requests contradictory or unsafe changes**  
- Immediately notify PM or TD.  
- Never perform unsafe actions.

**Crew member arrives late**  
- Notify Crew Lead immediately.  
- Follow company disciplinary policy if needed.

**Venue denies access to critical areas**  
- Document issue.  
- PM resolves with venue or client coordinator.

**Equipment failure on-site**  
- Swap to backup if available.  
- Document issue for warehouse/repair team.  


Quality Control
===============

- On-site spaces must remain organized.
- All interactions must reflect positively on MP/RV.
- Crew Leads must monitor safety and behavior.
- Notes from the event must be recorded for future improvements.