Maryland Productions SOP Handbook

Welcome to the Standard Operating Procedures (SOP) Handbook for Maryland Productions and Event Revolution (REV). This handbook provides clear, consistent, and standardized procedures for all operational, technical, and administrative workflows across both organizations.

The goal of this documentation is to ensure:

• Reliable and repeatable processes.

• Clear communication between departments.

• Safe and efficient warehouse, logistics, and on-site operations.

• Accurate asset tracking for MP and RV inventory.

• Consistent show quality across all client engagements.

• Faster onboarding for new staff and freelancers.

• A single source of truth for all procedures.

This handbook is intended for: - Full-time staff - Warehouse and logistics teams - Technicians and freelancers - Project managers - Sales and administrative staff

Each section below contains detailed SOPs, templates, checklists, and references for the workflow it covers.

Using This Handbook

• Expand sections in the sidebar to navigate into detailed SOPs.

• Use search to quickly locate procedures, terms, or tasks.

• Refer to linked templates and checklists as part of daily operations.

• All SOPs follow a consistent structure: Purpose, Scope, Responsibilities, Procedure, and QC.

Document Conventions

• MP and RV indicate Maryland Productions and Event Revolution asset ownership.

• Flex refers to the asset management system used by REV.

• Current RMS is the rental management system used by MP.

SOP Sections

• Operations
  • Job Lifecycle
  • Logistics
  • Warehouse Operations
• Technical Departments
  • Purpose
  • Who This Section Is For
  • Department Structure
  • Technical Philosophy
  • Linked Technical Departments
• Administrative Overview
  • Purpose
  • Who This Section Is For
  • Administrative Responsibilities
  • Key Administrative Systems
  • Administrative Chapters & Topics
  • Cross-Department Collaboration
  • Administrative Values
  • Linked Administrative SOPs
• Sales & Client Experience
  • Purpose
  • Who This Section Is For
  • Core Responsibilities
  • Client Communication Standards
  • Stages of the Client Experience
  • Linked SOPs
• Equipment SOPs Overview
  • Purpose
  • Who This Section Is For
  • Scope of Equipment SOPs
  • Equipment Workflow Overview
  • Equipment Labeling & Tracking Standards
  • Equipment Responsibility Breakdown
  • Structure of Equipment SOPs
  • Linked Equipment SOPs
• Templates & Checklists
• IT & Systems
  • Purpose
  • Who This Section Is For
  • Core Systems Overview
  • System Ownership & Permissions
  • Data Standards & Best Practices
  • Security & Credentials
  • Hardware & Devices
  • Change Management
  • Disaster Recovery & Continuity
  • Linked IT & Systems SOPs
• Safety
  • Lighting Safety
  • Power Safety Inspection
  • Warehouse Safety
• Company Policies
  • Purpose
  • Who This Section Is For
  • Policy Scope
  • Relationship to SOPs
  • Core Policy Categories
  • Enforcement & Accountability
  • Acknowledgement & Updates
  • Linked Company Policies
  • Related Chapters

Revision History

This handbook is a living document. Updates and additions are made as operations evolve.